Is there a grievance process within CFHA?

by Guest790  |  7 years, 3 month(s) ago

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Is there a grievance process within CFHA?

 Tags: CFHA, grievance, process



  1. Guest791

     There is no grievance process as such within CFHA. Customers are encouraged to raise any concern that they may have directly with their local CFHA office as that office is best positioned to provide an immediate answer.

    CFHA does have a customer complaint resolution process comprised of several steps, beginning with an informal process at the local office and moving to a more formal and structured approach at the office of the General Manager, Housing Operations at CFHAHead Office in Ottawa. The complaint resolution process is not intended to provide an appeal of the local CFHA manager’s decision. It is, however, a review at a senior level to ensure that the decision taken is consistent with CFHA and DND policy

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